Welcome to apartments2book.com Clients testimonials for Toronto. We invite your feedback It helps us to improve our service and is helpful to our future clients. A few clients have been kind enough to write the following about our service.

Click here for Toronto Testimonials for 2003 and 2004

October 2008

Hello Martyn,
We in a group of 5 had five days stay at 20 Theatre District Residence This was first experience of ours to stay in a rental apartments. We enjoyed our stay at this place. The reception staff was very good. We shall on every occasion prefer to stay with your group. On the suggestions part we felt that the hall sofa should be sofa come double bed as it was not comfortable for 5th person to sleep on this sofa.
Rgds,
 

April 2007
Hi
Overall our stay at the apartment in the 21 -  Downtown Residence  was a very pleasant one. A few comments / recommendations:
- Our Garage remote control had a flat battery. I would recommend checking them before issuing to new renters.
- Internet access. I know that internet access is available at an extra cost option, I think the access should be included in the rental price.
- The Cleaning service was efficient and did a good job
Other than that I enjoyed our stay and would recommend renting an apartment instead of staying in a Hotel to anyone that asks.
Best regards,
Francois Barnard

August 2006
: We stayed in Toronto for two weeks in July 2006. Our apartment was on Bay street in a 21 -  Downtown Residence  It was a one bed apartment  We were really pleased with the apartment in general, but as there was three of us we had to use the sofa bed was a little uncomfortable. It was clean, and there was plenty of warm water and a fully functioning kitchen. It is ideally located downtown and just two blocks north of the Eaton centre and 2 mins walk to subway. The management of the building were extremely helpful. I would recommend this.
 I would definitely recommend this apartment.

August 2006
The apartment 21 -  Downtown residence was of a very good standard as was your internet booking system. We will use your company again and certainly recommend you too friends
Thank you
John Murray

August 2006
Good location 20 Theatre District Residence, and we were impressed with the cleanliness and appearance of the reception area and elevators at all times.  The apartment itself was clean, comfortable and well maintained offering ample space for a family of three adults and a teenager.  We tend to choose self-catering accommodation for our holidays as it means we can choose to eat in or out as we please and this is where our negative comes in.  Although the kitchen was very well equipped with the larger items e.g. washing machine, tumble dryer, dishwasher etc. it was lacking with the smaller items which we all take for granted when preparing a meal - insufficient pots, no chopping board or colander, no proper grill tray or oven glove and the larger knives weren't too great.  These would just have been the finishing touches to an otherwise super apartment. The apartment was cleaned and beds changed twice during our two week stay and that was a huge bonus. We all enjoyed our first trip to Toronto and would not hesitate to recommend it.  We would also give strong consideration to using your company for another trip.  

August 2006
The website is Very clear and detailed...layout is ok
I hope you would expand in Santiago, Buenos Aires, Mexico City and Rio de Janeiro...where a professional service like yours would  fill a gap
 I stayed at 19 Yonge and Church Apartments property in Toronto, apt.  607 and I loved the apartment, its level of comfort and incredible  location. I now intend to explore several European cities with your apartments as a base!
Francois Joly

August 2006
Hello,   I would like to let you know that I was very pleasantly impressed with our accommodation 19 Yonge and Church Apts  during our stay in Toronto. I found the apartment spacious, bright, well furnished, clean and quiet. The location was very central, as described on your website -- we had everything we needed within 5 minutes walk. The staff was helpful and the check-in/out process was very much a painless affair.  Considering the quality of your service in Toronto I will definitely keep you in mind when time comes to book accommodation in another city in the future. Many thanks for making our stay enjoyable. Best regards, Melanie Dillon

June 2006
We had a great time in Toronto, and it was nice to be in an apartment instead of a hotel room.  19 Yonge and Church Apts Apartments were in a great location, just a few blocks from the subway, and right around the corner from two wonderfully fun, hopping neighbourhoods.  With an internet cafe and great shops right on the same street, it was a wonderful experience.   My only suggestion is that the kitchen might have a few extras, such as tin foil wrap and can opener.  There were two pots, a frying pan and utensils, so the basics were there, but the couple of extra items, like tin foil and a can opener, would have been very helpful.  We're guessing that perhaps guests sometimes pocket those types of items and that's why they may be missing from some units.  However, what was there was outstanding.  There was a strainer, toaster, and baking dish, a great carving knife, so we had to reach to think of any way to improve what we got for the money.  And in every way, the Apartments beat the heck out of a hotel.  Finally, I have to say that the management staff were outstanding.  The building superintendent was very visible around the property -- we ran into him in the laundry room, lobby, front drive -- Carlos was always busy, and always very friendly.  The office management was likewise friendly and helpful, even helping us out with change for the laundry machines downstairs.  We were quite taken with the people there.    I discovered quite by accident, though, that the office management staff often do not receive our contact information from apartments2book.  I mentioned to the office staff that if they needed to reach me, not to call the phone in the apartment, but to call my cell phone.  They said they didn't get that number from the booking.  When I'm relying on these people as my direct support during my stay, I'd like them to have all my contact info -- it's far more important to me that they have it than apartments2book.  So I suggest that the booking agency make it a priority to get our contact info to the on-site support staff.  They are far more likely to need my contact info during and after my stay than the booking co.   Thank you for asking for feedback.  Sorry this rambles a bit, but that's for my lacking the time to edit it properly.  Feel free to contact me again if you have any questions. Marie Clear

April 2006
We had a really great time in Toronto. The two bed apartment which you booked for us at 19 Yonge and Church Apts   was really lovely and very central. We were surprised by the spaciousness of the apartment and it was spotless. The toilet was leaking when we arrived which was on good Friday and when we contacted the caretaker the problem was looked after immediately. All staff were very professional and helpful and I will be recommending these apartments to any of my friends
going to Toronto and hope to use your services in the future.

February 2006
12 - Living in Toronto Apartment was well-situated, quiet and nice to stay. Some problems occurred with the wireless connection which I wasn't quite satisfied. I give 9- of 10 points.
M Ketovuori

January 2006
Hi Martyn
The apartment is lovely. 18 - The Toronto Collection Very warm and cosy. The location is excellent as it's located in the middle of the city centre with easy access to the underground rail system. My stay in the apartment was in winter. As there's a bookstore, grocery store and movie theatre on the concourse attached to the building, it was nice moving around without the winter gear.
I'd like to thank the staff at apartments2book for their assistance during the entire reservation process. I was grateful for the prompt service as
I unfortunately waited until the last minute to book.
I only have 2 negative comments. The springs in the living room sofa are tired. It would not hurt to have it repaired or replaced. The bed is a bit
sunken in the middle and will soon need to be changed.
Regards
Joy Baer

January 2006

December 2005
Nice pictures of the apartments available for rent.
 I would like to thank Maria for helping with our reservation. the 19 Yonge and Church Apts in Toronto Canada is a nice  place to stay at while in Canada, not only because it is a very clean and  nice apartment with  kind and friendly staff but it has a convenient location  which gives you easy access to places to see in Toronto, we booked 2 units  with my in-laws and my brother in law commented that he will definitely stay again when he come back to Canada
Divina Bibay 

December 2005
Hello,
We had a great time in the19 Yonge and Church Apts.  The building was well maintained, clean and secure.  The reception staff were helpful and we had no problems checking in on a Saturday evening.  We were very pleased with the size of the bed-sit flat – it had room for a sofa, dining area and a balcony.  The location was great for us – close to the subway and local food shops.  Checkout was straightforward too. All in all, we were really impressed, and would definitely use your services again in the future!
The only comment I would make is that maybe a ‘welcome pack’ would be useful – so that an essential cup of tea could be made without having to wander jetlagged around the shops!
Thanks
Caroline Childs
PhD Student to Prof Calder

November 2005
I have been very pleased with my accommodations at 19 Yonge and Church Apts.  I would certainly recommend it to anyone looking for a furnished suite.  The property is well located and the staff have been attentive and helpful.  I have been extremely comfortable there.

March 2005
I was thoroughly impressed and pleased with the ease of booking through your website as well as the check-in on arrival in Toronto.The staff were most accommodating, helpful and friendly. The accommodation at 20 Theatre District Residence was clean, comfortable and the location for downtown Toronto was superb - waking up every morning with views of CN Tower, Skydome and Lake Ontario beyond set the mood for an enjoyable day - albeit February in sub zero temperatures! My only tiny disappointment was that there was no tea pot or cork screw for the wine! (the concierge helped here). Otherwise an excellent location and facilities. I am planning on being in New York with my family for four days in August this year and due to the quality of your service, I am planning on booking accommodation through your company once again.
Best Regards Allan R Roome

October 2005
I stayed at the 9 Eaton Apartment Residence. Toronto, which was  very enjoyable. The location is very good, with a splendid view of downtown  Toronto from the roof. Accommodation was very comfortable. The facilities,  which I made good use of, were excellent and the staff pleasant. Their  rate was also very reasonable, and I highly recommend it. My only  complaint is that there weren't enough kitchen utensils.
Christos Psillos

October 2005
Hello,
My family and I had a wonderful time in Toronto and we really enjoyed our stay at  6 - Harbour Front Residence Your apartments were neat and your staff very courteous. I think it is great discovery for us and we look forward to using your apartments in other cities.
Cheers,
Paul

September 2005
Dear Martyn.
I am happy to give you feedback on our stay at the 1 Bay Street Apartments.
On arrival we were told that we had been upgraded which we thought was very nice.
When we were taken to our apartment we saw that we had 2 double rooms and not a double and a twin as I had reserved.
When I went down to reception I was told that the apartment I had booked was not available and that the Hotel could not guarantee any specific apartment even though I had the email confirmation from you which I showed to the Reception manager.
After a lot of negotiation on my part the hotel agreed to bring up a complimentary cot (camp bed) for the night and replace the double bed and the cot with 2 single beds the following morning. This they did at midday. Prior to the beds being changed on the Friday morning I called your office and left a message asking you to call me. You did not return my call.
When our bill came after 10 days the “complimentary” cot had been charged for but on being reminded that it was complimentary, they then took it off the bill.
We found out after several days that we were not on the floors called “Residence” at all but were on the floor below and were part of the hotel itself. This meant that we had indeed been upgraded and had full maid service every day where she even emptied the dishwasher for us, clean linen and towels every day and a newspaper.
We thoroughly enjoyed our stay and would consider staying there again.
I can’t tell you what the “Residence” apartments were like as we didn’t stay in one but the laundry room was made available to us and the daily maid service really added to our feeling we were on holiday and was a real plus.
Parking at the hotel was good and easily accessible.
Yours sincerely,
Julia Curitz

September 2005
We recently stayed at  20 Theatre District Residence . The Apartment was in a residential apartment block 2 minutes walk from the CN Tower and Skydome. There were loads of wonderful restaurants just round the block. We could not have asked for a better position. Although a car  parking space was provided a car is really not required in this apartment block and Taxis were always available .Although the apartment was not spotless it was a great size with two double bedrooms and two bathrooms. The first evening it did seem very noisy due to the entertainment area it was in but we soon got use to it and now home seems so quiet. Considering we were in the centre of a large City we felt really safe at all times.
As no staff from the company work in the building you have to use the free telephone to ask any questions but this was more than adequate and the service we received to book a people carrier back to the airport (due to all our purchases) was really good.
One week in Toronto was not long enough and we are now saving for a longer trip in 2007.
We would not consider staying anywhere else other than in this apartment block and would not hesitate to recommend apartments2book.

September 2005
Apartment was OK 4 Bloor West Apartments Suites . We asked for a two bed apartment but they only had 2 one bed apartments, though they were adjacent so that was not to much of an issue. Rooms were clean and well serviced though kitchen equipment was poor. With two rooms we had two kitchens, between them one oven, one microwave did not work. We chose not to raise it again since we had the other kitchen to use, though it was inconvenient at times. Also one of the fridge kept turning off. So all in all our summary is good though kitchen equipment in general needed attention. Pool was very good.  Ian Hunt

June 2005
 There was no grill pan provided, which made it impossible  to cook any meat. We had to go out and purchase a frying pan as we like to
cook rather than go out every night to eat.
:Our apartment in Toronto  20 Theatre District Residence was very  spacious and clean. It was well furnished and fitted out to a high standard. The location was excellent. Lots of restaurants nearby and the CN Tower only a five minute walk away. We would definitely recommend it to anyone looking for a home away from home.
Mrs A Bond

June 2005
Dear Martyn Lawson
Thanks for your mail. On the whole, we were delighted with the accommodation provided by your company.  20 Theatre District Residence is ideally placed to see downtown Toronto at any time of day or night. We felt very well looked after and everyone from the concierges to the maids, were helpful and friendly. The building too has excellent facilities with the roof terrace and gym and the atmosphere was great: living amongst locals really made us feel a part of the city.
 A couple of things would have made the experience completely perfect:
 1) the apartment was rented to 5 people but towels were provided for only 4 people.
 2) it would be good to supply some basic cleaning products e.g. dishwasher and washing up liquid, cloths, and detergent.
We will certainly use your company again next time we are looking for accommodation abroad!
With best wishes
Rachel Grant

May 2005
We recently stayed at 1 Bay Street Apartments. It was larger than expected, very clean and in good repair. As it is the on the upper floors of the  Hotel, all of the hotel services are available, including shoe shining. It was an incredible value for a large two bedroom apartment in the centre of  Toronto. The reservations staff was very accommodating and worked hard to find the apartment that suited out needs.
Highly recommended.
John Macko
 New York

March 2005
I was thoroughly impressed and pleased with the ease of booking through your website as well as the check-in on arrival in Toronto. The staff were most accommodating, helpful and friendly. The accommodation at 20 Theatre District Residence was clean, comfortable and the location for downtown Toronto was superb - waking up every morning with views of CN Tower, Skydome and Lake Ontario beyond set the mood for an enjoyable day - albeit February in sub zero temperatures! My only tiny disappointment was that there was no tea pot or cork screw for the wine! (the concierge helped here). Otherwise an excellent location and facilities. I am planning on being in New York with my family for four days in August this year and due to the quality of your service, I am planning on booking accommodation through your company once again.
Best Regards
Allan R Roome

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